مرحبًا بكم في متجرنا ارتقاءWe are committed to customer satisfaction, therefore we explain the terms and conditions for refunds and returns for products sold through the website.
1. Products eligible for return
Unopened products received in good condition can be returned.
Currently, products such as razors are sold, and any new products added later are subject to the same policy.
2. Return period
Returns can be requested within 7 days of the date of receiving the product.
You must contact us during this period to determine the return method.
3. Products are non-returnable.
Opened or used products.
Products that were damaged due to misuse.
Personal care products that relate to the skin or hair after they have been opened (such as creams, gels, used razors).
4. Refund Method
After receiving the product and verifying its condition, the refund will be processed using the same original payment method.
The refund process may take 5 to 10 business days depending on the bank or service provider.
5. Shipping responsibility upon return
The customer is responsible for the shipping fees when returning the product unless the error is on our side.
It is recommended to use a reliable shipping company to track the product during the return process.
6. Contact us
For inquiries regarding refunds or returns, please contact us via:
